Frequently Asked Questions

We offer courses from A0 to C2 levels, covering everything from complete beginners to advanced business Vietnamese. We provide a free placement test before enrollment to ensure you join the most suitable class.

Each course typically consists of 12-16 sessions, with each session lasting 50 minutes. The number of sessions may vary depending on the course type. Please refer to each course description for details.

Absolutely! We offer free trial classes so you can experience our teaching methods and teacher quality. Please use our contact form to book a trial session.

Yes, you can. Please notify us at least 24 hours in advance for leave, and we will arrange make-up classes or provide class recordings. Please refer to our terms of service for detailed policies.

We offer group courses and one-on-one personalized lessons. Please contact us for detailed pricing.

We accept bank transfers, credit cards, and various electronic payment methods including PayPal. Business clients can receive invoices.

Full refunds are available up to 7 days before the course starts. After that, refunds are prorated based on remaining sessions. Please refer to our terms of service for details.

We use Google Meet for online teaching, featuring interactive whiteboards and screen sharing to ensure the learning experience is as effective as in-person classes.

After enrollment, we provide digital materials. You only need a computer or tablet, stable internet connection, and a headset with microphone to start learning.

Depending on study frequency, most students can hold basic daily conversations after completing A1-A2 levels (about 3-6 months). Our 24-hour intensive course helps you quickly master pronunciation and basic conversation.

We have dedicated technical support staff who will help you test your equipment before class. If you encounter technical issues during class, you can contact customer service immediately for assistance.

Class recordings are available for 30 days, allowing you to review at any time. Some advanced courses offer permanent recording access.